You can check your booking status in your account. To do that, log in or register with the e-mail that was used to make the booking and go to the “My Bookings” section.
Go to the accountWe send the booking confirmation in an e-mail after the tickets are booked and paid for. Current booking status can be checked on your account in the lucky2go User Zone in “My booking” bookmark or under this link (you have to provide booking number and an e-mail that was used to make it).
We send boarding passes to the e-mail provided during the booking from 48 to 8 hours before the flight. If your travel consists of a couple of flights, boarding passes will be sent in separate e-mails – from 48 to 8 hours before each one of them.
If your flight is in less than 8 hours and you do not have the e-mail with the boarding passes, check the SPAM folder and make sure what e-mail was provided during the booking. It is possible that the boarding passes were sent to another inbox you own.
Attention! When it comes to flights that require providing additional details in the check-in form, boarding passes will be sent only after the required information is added. If your booking includes additional passengers, make sure that the details were provided for all of them.
You can’t find the e-mail with the boarding passes or the link to the check-in form? Contact us
Checked luggage can be bought during booking the ticket or added after, but no later than 48 hours before the flight.
Exemplary conditions:
Ryanair (price for the flight leg/passenger):
Wizz Air (price for the flight leg/passenger):
* Prices are set by the airlines and might change. Provided values are only indicative.
You want to add checked luggage to your booking? Contact us
Priority boarding service can be bought during booking the ticket or added after, but no later than 48 hours before the flight.
Attention! Priority boarding service is limited and might be unavailable.
Exemplary conditions:
Ryanair (price for the flight leg/passenger):
Wizz Air (price for the flight leg/passenger):
* Prices are set by the airlines and might change. Provided values are only indicative.
You want to add priority boarding to your booking? Contact us
Airlines booking systems assign seats on the plane randomly. In case of a flight with co-passengers, carriers split up people travelling together (the only exception to this rule is a situation in which a child travels with a guardian). To avoid such inconvenience, it is worth to buy a seat selection service.
The service can be bought during booking the ticket (option available only for selected airlines) or by contacting us through the contact form (link below).
Booking a selected seat is a paid service and its price depends on the airline and the type of the chosen seat. In response to your message, our consultants will send information about seats availability and prices.
Price of the service varies from 5 EUR to 26 EUR per person (for every flight leg).*
Attention! Number of free seats on the plane changes dynamically and the selected seats might be unavailable.
* Prices are set by the airlines and might change. Provided values are only indicative.
You want to buy seat selection service? Contact us
In most of the low-budget airlines (including Ryanair, Wizz Air, easyJet, Laudamotion) returning the ticket is impossible. The airlines emphasize in the booking conditions that the tickets are non-refundable.
When it comes to commercial airlines (e.g. LOT, Lufthansa, Air France), the possibility to return a ticket is specified in the tariff conditions.
You can not make your travel and want to send an application for a refund? Contact us
The need to use a special assistance at the airport should be submitted immediately after booking the ticket. Time in which the airline or an airport must be informed about the fact depends on the policy of a specific carrier or airline.
Special assistance is free of charge and entitled to it are people with disabilities and limited mobility.
You want to order a special assistance at the airport? Contact us
If an airline changes the time of the flight, we will inform you about it. An information about the change will be sent to the email provided during the booking.
Message from us will be titled:
IMPORTANT! Schedule change notification, confirmation code [booking number]
Attention! We will send the new ticket with a changed time of flight to the e-mail provided during the booking.
The possibility to change the travel date depends on the airline. Some of the low-budget airlines allow to change the date for an additional fee (depending on the carrier it might be as high as 181 EUR), while some of the commercial airlines provide such service only for selected tariffs.
The fee for changing the date is charged for each passenger and for each flight leg (single flight). Additionally, the difference between the prices of an original and a new ticket might be added to the amount. Airlines do not return a difference if the price of the new ticket is lower than the original one.
In some cases lucky2go charges an agency fee in the amount of 25 EUR for making a change on the ticket, which is included in the total price for the change. This fee is charged for each passenger that needs a change made.
You want to change the date of your flight? Contact us
In most of the airlines changing the details on the ticket is not permitted. It is possible to correct the incorrect data, however the scope and the price of the changes depends on the policy of a specific airline.
All incorrect information on the ticket, such as:
should be immediately reported. Our consultants will check the possibility to correct the mistakes mentioned above, inform about the possible charges for the change and contact the airlines to correct the details on the ticket.
Attention! Lack of the special characters and accents (e.g.. č, é, ö), as well as spaces and diacritics in the multipart last names on the ticket is not an error. Airlines do not use them on purpose.
You want to change the passenger details on the ticket? Contact us
The change of the buyer’s details (not the passenger!) is possible up to 30 days after purchasing the ticket. lucky2go allows to change the details:
It is not possible to change the details from the company to another company or from the company to a natural person.
You want to change the ticket buyer’s details on the invoice? Contact us
Because the purchase is processed by a Polish company, the legal regulations require introducing two amounts on the invoice. One of them is the amount in which the service was purchased, and the other one is its equivalent in PLN (Polish Zloty).
You have questions regarding other details on the invoice? Contact us
Working hours
Monday - Friday: 08:00 - 21:00 ,
Saturday: 09:00 - 15:00 ,
Sunday: 09:00 - 15:00
We endeavor to respond as quickly as possible.